FAQ
How do I place an order?
You can browse products through our online store and add them to your shopping cart. Once you have made your selection, click Checkout and follow the prompts to complete the payment.
What payment methods do you accept?
We accept major credit cards, debit cards, and other online payment methods. The specific payment options can be selected during checkout.
How do I track my order?
Once your order is shipped, we will send a tracking number via email. You can use this number to track the status of your order on our logistics partner’s website.
What if there is a problem with the item I received?
Please inspect the item as soon as you receive it. If you find any problems, please contact our customer service team as soon as possible and we will assist you in processing a return or exchange.
What is your return policy?
Our return policy allows you to request a return within 30 days of receiving the item. The item must be in its original condition with all original packaging and tags attached. For more information, please refer to our return policy page.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination, please check the relevant information during checkout.
How can I contact your customer service team?
You can send an email or call our customer service number through our contact page. Our customer service team will handle your request as soon as possible.
Is your website secure?
We take a variety of measures to protect your personal information and payment data, including the use of encryption technology and secure payment gateways. Your security is of utmost importance to us.
If I have suggestions or feedback about the website, how can I submit it?
We welcome any suggestions and feedback. Please provide us with your opinions through our contact page, we will seriously consider and try our best to improve the service.