Refund Terms
Refund Policy
If you are not satisfied with your purchase, you may request a refund within 30 days of receipt. The product must be in its original, unused, undamaged condition and in its original packaging.
Refund Request Process
Please contact our customer service department via email (calebcarlile@hypertrademarket.com) with your order number and refund request instructions. We will process your request within 2 business days of receiving it.
Refund Processing Time
Once a refund request is approved, the refund will be processed and refunded to your original payment method within 5 business days.
Refund Costs
Return postage costs are borne by the customer unless the item is defective or shipped in error. We are not responsible for any losses or expenses incurred as a result of the return.
Special Circumstances
Special orders, personalized items or clearance items may not be subject to the refund policy. Please confirm the specific terms before purchasing.
If you have any questions, please feel free to contact the support team.